Operations manager

Organizational Overview:

Tuscarora’s mission is to serve the Christian community by providing programs and facilities for worship, teaching, counseling, and physical refreshment, focusing on the Bible as our standard for living.

Position Purpose:

Oversee and direct the operations of the conference center, ensuring excellence in group bookings, guest services, and overall facility management. Develop and maintain strategic relationships with key guest group leaders while supervising the team responsible for booking, coordinating, and servicing group retreats.

POSITION RELATIONSHIPS:  Reports to the Executive Director and works closely with the management team to fulfill purposes stated above.  Supervise the Groups Ministry Supervisor, Dining Room Supervisor, Housekeeping Supervisor and Book & Gift Shop Manager. Seasonally manages the Waterfront Supervisor.

PRINCIPAL RESPONSIBILITIES:

• Responsible for the dissemination of information from the Groups Ministry team to Food Service, Facilities, Technical Services, Dining Room, and Housekeeping to ensure the highest possible guest experience.

• Manage a portfolio of key guest group relationships, serving as their primary contact and ensuring long-term partnerships.

• Supervise Housekeeping and Dining Room operations, ensuring readiness of facilities and high hospitality standards.

• Supervise the Groups Ministry team, ensuring exceptional booking, coordination, and service for all guest groups and community events.

• Oversee and provide direction to all Retail Services including Book & Gift Shop and Snack Shop

• Seasonally, oversee waterfront activities, ensuring safety, program quality, and proper supervision.

• Oversee the reservation system, financial tracking, and accounts receivable for meals and lodging.

• Maintain accurate records and ensure compliance with internal procedures and guest agreements.

• Identify opportunities to improve efficiency, service delivery, and operational effectiveness.

• Act as "Manager on Duty" as needed on rotating Sundays, supervising staff and resolving guest concerns promptly.

• Provide overnight emergency phone coverage on a rotating weekly basis, responding promptly to guest needs.

QUALIFICATIONS:

• Display evidence of a Christian character and commitment, along with a passion for the ministry of Tuscarora Inn and Conference Center OR experience in the Christian camp and conference industry

• Experience and knowledge in the industry of hospitality, event management, or retreat operations (Christian camp/conference experience  strongly preferred)

• Proven ability to lead teams, supervise staff, and develop lasting relationships with key guest group leaders.

• Excellent interpersonal skills with the ability to resolve conflicts, manage guest expectations, and work collaboratively across departments.

• Willingness to work evenings, weekends, and holidays as needed to support guest groups and events.

SALARY AND BENEFITS:

Salary is commensurate with experience and upon the need for employer provided housing.  Benefits are included for full-time hires (inc. Medical, Retirement, Disability)